Last updated on 18 March 2021
LOOKING FOR INFORMATION?
WHAT IS AN OFFICIAL TRAVEL AGENT ?
An Official Travel Agent, sometimes referred to as an OTA, is a travel agency that has been selected to manage, create, and sell official ticket-inclusive official travel packages in a given territory.
Currently, Groupe Couleur, France 2023, and World Rugby have designated 24 agencies in 15 different territories.
You can find the complete list of OTAs here.
WHAT IS AN OFFICIAL TRAVEL SUB-AGENT ?
An Official Travel Sub-Agent is an agency who has been selected by an Official Travel Agent to help in the sale of their official travel packages.
WHAT IS AN OFFICIAL TRAVEL PACKAGE ?
An official travel package includes at least one match ticket and one associated travel service (accommodation, transportation, other tourism service).
I HAVE RECEIVED AN OFFER FROM A TRAVEL AGENCY AND WOULD LIKE TO VERIFY THE AGENCY IS OFFICIAL. HOW CAN I DO THIS ?
Agencies that are not included in the list at the link above are not authorised to sell you official travel packages.
Should you receive offers for official travel packages from an agency that is not an Official Travel Agent, please let us know in an email to the following address: email@example.com.
THERE ARE SEVERAL OFFICIAL TRAVEL AGENTS ON MY TERRITORY. WHICH ONE SHOULD I CONTACT ?
You may contact the Official Travel Agent of your choosing.
THERE ARE NO OFFICIAL TRAVEL AGENTS ASSIGNED TO MY TERRITORY. WHO SHOULD I CONTACT ?
If you there are no Official Travel Agents in your territory, you may contact the one that is closest to you.
WHICH TICKET CATEGORIES ARE AVAILABLE IN OFFICIAL TRAVEL PACKAGES ?
Official travel packages contain category 1, 2, 3, and 4 tickets.
Tickets will be name-specific. They are therefore non-transferable and will be made available as E-tickets (electronic tickets) a few weeks before the tournament opens.
I AM A PERSON WITH LIMITED MOBILITY OR A DISABILITY AND WOULD LIKE TO BUY AN OFFICIAL TRAVEL PACKAGE. WHAT IS THE BEST WAY TO GO ABOUT THIS?
We are currently working to ensure that tickets for those with limited mobility or disabilities will be available starting from September 2021 for purchase in official travel packages. Please stay in touch with your Official Travel Agent for updates.
WHAT ARE THE SALES CONDITIONS FOR OFFICIAL TRAVEL PACKAGES?
In addition to respecting the conditions established for ticket sales by the France 2023 Organising Committee (available here), sales conditions vary between Official Travel Agents (group offers, child rates, payment methods, etc.). Contact the Official Travel Agent of your choice for more information.
This FAQ section will be updated regularly.